Want to work with me?

I need to hire more folks! We're getting pretty busy. If you, or anyone you know, is looking, please send it my way:

Manager, Client Services

This position is designed to provide InStorecard clients a single point of contact, from integration, to deployment, to ongoing success. You will be the voice of the client in the company, ensuring all of their needs are addressed, & communicating changes.

Details:

Responsible for coordination and management of assigned client (s).
Will act as primary contact/liaison with Client to ensure that operations are running as expected by Client.
Responsible to ensure company is meeting expected Key Performance Indicators as contracted by client.
Should be able to handle many clients as one time & meet many changing client deadlines with ease.
Provide day to day account management for clients, as well as initial training.
Project manage integrations with retailer marketing, creative and IT resources, as well as internal integration resources.
Track retailer progress, supervise new modifications, proactively identify issues, and act as primary contact for all client issues.
Analyze & recommend incremental applications for InStorecard service components.
Provide weekly detailed progress reports for company on clients.

Requirements:

The ideal candidate will have at least 5 years of account management experience, at least 2 years working with direct marketers and retailers, at least 2 years of classic Silicon Valley project management experience, and previous experience in a startup and services environment, in both marketing and technical aspects. Should be comfortable with web-based applications, as well as translating technical concepts to laypeople and as importantly must love retail, ecommerce and in-store shopping.

Comments

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