
What I have not mentioned is why I think their service is the best thing going. Yes, Vonage has a few more features I would like, and is $5 less; yes, SunRocket will give you a deal for $199 for 2 years of service. What AT&T gives me is some of the best customer service I could ask for, as well as the best phone quality you can imagine: far better than any landline I ever had.
Examples of their service: call them, and speak to a human, 24 hours a day. Try that with any other VOIP provider. Got a problem? They will patiently try to fix it, and, if all else fails, they FedEx you a new VOIP adaptor, FREE. While troubleshooting my internet connection, I spoke with them about the speed reduction in my connection. They offered to replace my adaptor, and even timed the delivery to my return from vacation.

The icing on this cake? My bandwidth went from an anemic 1MBPS to a full 16MBPS! I'm in the fast lane, wireless, for free, thanks to these folks. AT&T CallVantage, you've got a customer for a long, long, long time. GREAT example of how service trumps price in a competitive marketplace.
2 comments:
AT&T CallVantage isn't $5 more than Vonage. Call them up and change your plan. The new plan (same as the old plan) is under $25 -- The FCC requires you change to the new plan!
Really! Well, I'm on the case now! I'll update the blog with the results from my attempts!
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