Friday, July 11, 2008

iPhone eWallet: Not Complete Until August

Sigh. Even though the iPhone app for eWallet is due in the iTunes app store today, Ilium has disclosed that sync will not be part of it until August. Given that they have had sync between eWallets on multiple computers for some time, as well as the iPhone web beta client, this is a real shock and letdown.

Having said that, I would very much like to call attention to the post where they explain why. It addresses the feelings they know this causes in their users, and attempts to explain why. It also acknowledges that this is a letdown, for both them and us. It's an excellent case study of how to communicate with your customers an unexpected delay. Folks like Apple could take notes.

No comments: