Got an e-mail update from them yesterday. Hidden in it was this tidbit:
Um, let me make sure I understand. You make a GPS who's primary selling point is that it's always connected online, via WiFi or GPRS. It's called the "connected GPS." And the method you are using to send the Winter update...is the U.S. Mail??? Worse, on a DVD, so I have to connect the Dash to the computer, rather than just over the air?
GET READY: New maps & software coming soon
We're putting the finishing touches on our Winter08 software release featuring updated maps of the United States and Canada plus a number of enhancements. Since this one is chock full of data, it will be sent to you on DVD. To request your free upgrade DVD, please enter your shipping address in the MyAccount area at MyDash.
I'm sure they'll say that the update would be too dense for over the air, but you live by the sword; you die by it. C'mon, Dash: put some damage control in place ASAP by sending a note that the update will primarily be available over the air, but the DVD will be sent as a backup, "just in case."