Like many others who acquired the latest Apple iPhone bauble, I experienced a very un-Apple like experience. First, in true Apple fashion, the 3Gs arrived without any directions, just a "quick start" guide. It seemed odd that such a product launch would not at least include instructions on how to upgrade from a previous iPhone; instead, I was forced to rely on some outdated instructions on Apple's site...which turned out to be inaccurate. So, for a day, I had the world's most expensive iPod Touch, instead of an iPhone 3GS. Finally, after trying the Apple support experience (fail - an hour wait on the phone and no online chat), I turned to AT&T. Much to my surprise, they had a special phone prompt setup to route you to an iPhone expert, who answered in under a minute. He listened, and immediately solved the problem by instructing me to switch the SIM cards...something Apple says " In the US, iPhone 3G includes a SIM and your original iPhone's SIM is not n
A Tretakoff view of the world.