Skip to main content

Way to go, JetBlue

By
We recently flew JetBlue back from Boston. While my flight was only marred by a finicky TV (fixed with an attendant's handily supplied folded up cardboard insert that defied electronic physics but worked), Amy's was much worse: no TV's on the flight worked at all. None. Coast to coast, with no DirecTV? Man, I may sound spoiled, but at least I have my laptop and movies with me; no such luck for Amy. Luckily, that new Harry Potter kept her entertained, but yeesh.

What came in the email this AM? Check it out:
Dear Amybeth,

Thank you for flying with JetBlue Airways on flight #477 from Boston on August 17, 2007. We apologize that the DIRECTV® programming was inoperable during your flight.

As a gesture of apology and goodwill, we have issued each customer on your flight a $15 JetBlue electronic voucher. When you are ready to use your voucher, please call 1-800-JETBLUE (538-2583) with your confirmation number XXXXXXXXX for this flight. The voucher is for you and is non-transferable. JetBlue vouchers are valid for one year and can be applied towards JetBlue Airways reservations or to the airfare portion of a JetBlue Getaways vacation package. Please visit our website's Help section for more information on how to use your voucher.

We thank you for your understanding, and look forward to a future opportunity to welcome you aboard JetBlue Airways.

Sincerely,
JetBlue Airways

No complaints from Amy. No angry mention to the gate agent. JetBlue realized one of their core values had been compromised and took proactive action to address. Now THAT'S an airline.
Labels:

Comments

Post a Comment

Popular posts from this blog

Loyalty Review: Kohl's Yes2You

By
 As some of you know, I've spent over 15 years in the customer loyalty space. So, when I come across a new retail loyalty program, I can't help but see the pluses and minuses. After this many years, it's kind of ingrained. Periodically, I'll share my thoughts with you. Today, it's Kohl's turn under the scope. Let's have a look, shall we? I've divided the review up into three sections: what's good about the program, what's bad about the program, and what I'd change about it. That last one has some actual value: I charged hundreds of dollars per hour for loyalty program consulting, and had over a dozen clients, before I moved to JustAnswer FT. But, being a pandemic and all, I'm giving it away for free here. Kohl's, you're welcome. Here we go! The Good Sign up is opt in Seems odd to praise Kohl's for this, but in department store loyalty, this is a rarity, and a smart one. It means the customers who are opted in are already prime...
1 comment
Read more

Revisiting Star Trek: The Next Generation: Season 1

By
I recently started rewatching Star Trek: The Next Generation from the beginning. I have nothing but fond memories of the original run in the 1980s, given how excited I was for a new Trek series in my lifetime (I had only reruns and the movies to stoke my Trek interest), and it recently occurred to me that, while I diligently consumed every TNG episode, I had not experienced the series since it's original run.  Why did I do this? Well, a few reasons: With the triumphant return of Sir Patrick Stewart to the smaller screen as the venerable Jean Luc Picard , I thought it would be interesting to contrast this version with the previous, and see how far he has come. It would add color to the character, as well as Sir Patrick. Frankly, with the COVID19 lockdown, the series I have binged upon have been intense, dark, and disturbing. Combined with the activity of the world, including insane politics, homicidal police who seem to view people of color as "prey," rather than their ch...
Post a Comment
Read more

2020 CV19 Lockdown: Winners and Losers

By
It is said that in any time in history, the winners and losers are determined when a unique set of circumstances arises the requires an unprecedented response. How a company responds to those conditions can often propel them to new heights, or sentence them to an ignominious end. This post is meant to be an ongoing and often updated list of those that may come out of the Great 2020 Covid19 Lockdown as champs...or chumps. Winners Zoom How is it that, with all of the video conferencing choices in the market, a relatively obscure one (and a freemium one, to boot!) ran away with the title? Think of it: you had entrenched competitors like Skype and Facebook, as well as work-focused like Microsoft Teams , Google Hangouts , and Amazon Chime , any one of which had far greater reach than Zoom . Yet Zoom won, to the point that they achieved the exalted state of having their product/platform become a verb ("I'll Zoom you later"). More amazingly, they even continued their gro...
Post a Comment
Read more