The United States of Circuit City

"Papers, please." Sounds like a line out of a Nazi guard in an old war movie, right? Wrong. These were words (paraphrased) uttered in Brooklyn, Ohio, this very weekend by not just one ill informed individual, but two. Unfortunately, one was a Circuit City store manager and one, unbelievably, was a police officer.

If you've ever bought something from a large electronics store, you've always accepted the annoyance of having to show your receipt and have your package inspected as you leave. What you might not have expected are the consequences for not doing so. Worse, you probably don't know your rights in this regard. This man did, and exercised them both this weekend. His reward? Arrested on trumped up charges. You can't believe this until you read it.

By the way, Circuit City is not the only one who has gotten out of control with this. Similar stories of multiple Best Buy's are far too common. As a former electronics retail store manager, I can honestly say that there is a line where common sense is a requirement of your job. If you don't feel so, you've crossed that line. In this story, the hapless Circuit City store manager is about to find out what happens when that line gets crossed.

Comments

Loyalty Review: Kohl's Yes2You

As some of you know, I've spent over 15 years in the customer loyalty space. So, when I come across a new retail loyalty program, I can't help but see the pluses and minuses. After this many years, it's kind of ingrained. Periodically, I'll share my thoughts with you. Today, it's Kohl's turn under the scope. Let's have a look, shall we? I've divided the review up into three sections: what's good about the program, what's bad about the program, and what I'd change about it. That last one has some actual value: I charged hundreds of dollars per hour for loyalty program consulting, and had over a dozen clients, before I moved to JustAnswer FT. But, being a pandemic and all, I'm giving it away for free here. Kohl's, you're welcome. Here we go! The Good Sign up is opt in Seems odd to praise Kohl's for this, but in department store loyalty, this is a rarity, and a smart one. It means the customers who are opted in are already prime...

Revisiting Star Trek: The Next Generation: Season 1

I recently started rewatching Star Trek: The Next Generation from the beginning. I have nothing but fond memories of the original run in the 1980s, given how excited I was for a new Trek series in my lifetime (I had only reruns and the movies to stoke my Trek interest), and it recently occurred to me that, while I diligently consumed every TNG episode, I had not experienced the series since it's original run. Why did I do this? Well, a few reasons: With the triumphant return of Sir Patrick Stewart to the smaller screen as the venerable Jean Luc Picard , I thought it would be interesting to contrast this version with the previous, and see how far he has come. It would add color to the character, as well as Sir Patrick. Frankly, with the COVID19 lockdown, the series I have binged upon have been intense, dark, and disturbing. Combined with the activity of the world, including insane politics, homicidal police who seem to view people of color as "prey," rather than their ch...

I Shed A Tear For Movie Theaters

Atom Films had an article that really hit me hard. It seems that Scott Gustin , who covers entertainment, went to the opening of Avengers: Endgame a year ago, in Los Angeles. Like all of us, he had been waiting for this film for seemingly forever, but Scott did something I bet none of us did: he recorded the sound of the crowd reacting to the film. Cool, right? Now, take a moment to visualize a year ago. No people trapped in their homes, worried about illness or financial uncertainty the likes we've never seen. Responding to Trump's latest with a roll of the eyes, rather than a frustrated scream. No overwhelming frustration leading to riots at state capitals . And no horrific illness, robbing us of friends and family, in a wave not seen in a century. No, in this time, early April of 2019, we were watching Trump still bitch about his border wall. Over in Ukraine, a country most of us hadn't really thought about, they were electing a comedian as president, and we...

Tretakoff Musings

Search This Blog