iPhone eWallet: Not Complete Until August

Sigh. Even though the iPhone app for eWallet is due in the iTunes app store today, Ilium has disclosed that sync will not be part of it until August. Given that they have had sync between eWallets on multiple computers for some time, as well as the iPhone web beta client, this is a real shock and letdown.

Having said that, I would very much like to call attention to the post where they explain why. It addresses the feelings they know this causes in their users, and attempts to explain why. It also acknowledges that this is a letdown, for both them and us. It's an excellent case study of how to communicate with your customers an unexpected delay. Folks like Apple could take notes.

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Loyalty Review: Kohl's Yes2You

As some of you know, I've spent over 15 years in the customer loyalty space. So, when I come across a new retail loyalty program, I can't help but see the pluses and minuses. After this many years, it's kind of ingrained. Periodically, I'll share my thoughts with you. Today, it's Kohl's turn under the scope. Let's have a look, shall we? I've divided the review up into three sections: what's good about the program, what's bad about the program, and what I'd change about it. That last one has some actual value: I charged hundreds of dollars per hour for loyalty program consulting, and had over a dozen clients, before I moved to JustAnswer FT. But, being a pandemic and all, I'm giving it away for free here. Kohl's, you're welcome. Here we go! The Good Sign up is opt in Seems odd to praise Kohl's for this, but in department store loyalty, this is a rarity, and a smart one. It means the customers who are opted in are already prime...

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I Shed A Tear For Movie Theaters

Atom Films had an article that really hit me hard. It seems that Scott Gustin , who covers entertainment, went to the opening of Avengers: Endgame a year ago, in Los Angeles. Like all of us, he had been waiting for this film for seemingly forever, but Scott did something I bet none of us did: he recorded the sound of the crowd reacting to the film. Cool, right? Now, take a moment to visualize a year ago. No people trapped in their homes, worried about illness or financial uncertainty the likes we've never seen. Responding to Trump's latest with a roll of the eyes, rather than a frustrated scream. No overwhelming frustration leading to riots at state capitals . And no horrific illness, robbing us of friends and family, in a wave not seen in a century. No, in this time, early April of 2019, we were watching Trump still bitch about his border wall. Over in Ukraine, a country most of us hadn't really thought about, they were electing a comedian as president, and we...

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